When it comes to courier and logistics in Pakistan, TCS (Tranzum Courier Service) has been a trusted name for decades. Whether you’re sending an important document, tracking an international parcel, or inquiring about business delivery solutions, knowing the TCS head office contact number and the right way to reach customer support is essential. +92 21 111 123 456
In this comprehensive guide, we’ll explore everything you need to know about TCS head office contact details, services, locations, and customer care options. You’ll also find insider tips on how to get faster responses from TCS, and what to do if your parcel gets delayed or lost.
What Is TCS? A Quick Overview
TCS (Tranzum Courier Service) is Pakistan’s largest courier and logistics company, founded in 1983 by Khalid Awan. Headquartered in Karachi, TCS has grown into an international logistics network offering domestic, international, and e-commerce delivery services.
From humble beginnings, TCS now operates in over 3,500 locations across Pakistan, serving millions of customers daily — individuals, small businesses, and large corporations alike.
Why TCS Stands Out
- Fast, reliable delivery services nationwide
- Affordable international shipping
- Real-time tracking system
- Strong presence in both urban and rural areas
- Corporate and government partnerships
TCS Head Office Contact Number (Karachi)
If you need to speak directly with the main TCS head office, here are the verified contact details:
Address:
TCS House, I.I. Chundrigar Road, Karachi, Pakistan
Contact Number:
+92 21 111 123 456
Email:
info@tcs.com.pk
Official Website:
www.tcs.com.pk
The TCS head office contact number is your direct gateway to reach TCS management, lodge complaints, inquire about corporate services, or request special delivery assistance.
Other Important TCS Contact Numbers
| Department | Contact Number | Availability |
|---|---|---|
| Customer Care Helpline | 021-111-123-456 | 24/7 |
| International Courier Queries | 021-111-210-210 | Mon–Sat |
| Corporate Solutions | 021-111-001-122 | Mon–Fri |
| E-commerce Partner Support | 021-111-777-000 | Mon–Sat |
| Complaint & Feedback Center | 021-111-000-752 | 24/7 |
Each department has dedicated agents who can assist depending on your query type.
TCS Head Office – Services Offered
The head office in Karachi isn’t just the administrative center — it also serves as the central hub for major logistics, management, and coordination. Below are some of the core services managed from there:
1. Domestic Courier Management
From overnight deliveries to same-day shipments, TCS ensures your parcels reach anywhere in Pakistan.
Examples:
- Sending university documents from Lahore to Karachi overnight.
- Delivering medical supplies to remote towns through the TCS Express service.
2. International Shipments
TCS has partnerships with global logistics giants like UPS and FedEx, allowing fast international shipping from Pakistan to more than 220 countries.
3. E-Commerce & COD Solutions
TCS plays a vital role in Pakistan’s e-commerce ecosystem. Businesses can integrate Cash on Delivery (COD) options through TCS Sentiments Express or TCS Hazir for on-demand pickup.
4. Corporate Logistics
TCS manages logistics for multinational companies, including sensitive documents, bulk shipments, and custom clearance services.
5. Freight & Cargo
For large-scale goods, the TCS Cargo Division handles both air and ground freight, ensuring efficient, cost-effective movement.
How to Contact TCS Head Office for Quick Response
Many customers often complain about slow response times. Here are some expert-backed tips to help you get faster resolutions when contacting TCS:
1. Call During Business Hours
Although the helpline is open 24/7, the head office operates between 9:00 AM – 6:00 PM (Mon–Sat). Calling during this time increases the chance of speaking with a senior representative.
2. Use Official Email for Complex Issues
If your issue involves multiple shipments or requires documentation, email info@tcs.com.pk.
Attach your tracking number, contact details, and a short explanation. This speeds up the verification process.
3. Use the “Contact Us” Form on Their Website
Visit https://www.tcs.com.pk/contact-us and submit a form with your details. TCS usually responds within 24 to 48 hours.
4. Contact via Social Media
TCS is highly active on Facebook, Twitter (X), and Instagram. Messaging them directly often gets a faster reply than traditional channels.
TCS Regional Head Offices in Pakistan
Besides Karachi, TCS has major regional offices across Pakistan. Here are their key locations:
1. Lahore Regional Office
Address: TCS Express Center, Main Ferozepur Road, Lahore
Contact: 042-111-123-456
2. Islamabad Regional Office
Address: G-8 Markaz, Islamabad
Contact: 051-111-123-456
3. Faisalabad Office
Address: Susan Road, Madina Town, Faisalabad
Contact: 041-111-123-456
4. Peshawar Office
Address: University Road, Peshawar
Contact: 091-111-123-456
These offices handle local and regional courier issues, making it easier to resolve delivery-related matters.
TCS Head Office Departments and Their Functions
Understanding TCS’s internal structure helps you reach the right department quickly.
| Department | Responsibility |
|---|---|
| Customer Service | Handling inquiries, complaints, and parcel tracking |
| Operations Division | Managing logistics, dispatch, and fleet coordination |
| Finance Department | Billing, payments, and vendor management |
| Corporate Sales | B2B logistics and partnerships |
| Human Resources | Hiring and employee support |
| Technology & Tracking | Maintaining the digital infrastructure and TCS mobile app |
Common Issues TCS Head Office Helps Resolve
1. Parcel Not Delivered
If your parcel hasn’t arrived on time, contact the Customer Care or Head Office with your tracking ID.
They can locate your package through their internal system and update its status.
2. Damaged or Lost Shipment
In case of damage or loss, customers can file a formal complaint through the TCS head office. Compensation is provided according to company policy after verification.
3. COD Payment Delays
Sellers using TCS COD can report payment delays directly to the Accounts Department at the head office.
4. Tracking Issues
If your tracking link is not updating, it may be due to system syncing delays. The Technology Department can assist.
How to File a Complaint with TCS Head Office
Filing a complaint correctly ensures it gets attention. Here’s the recommended process:
Step 1: Gather Required Details
Collect your tracking number, date of booking, sender and receiver names, and contact numbers.
Step 2: Call the Helpline
Dial 021-111-123-456 and ask to speak with the Complaint Department.
Step 3: Record Complaint ID
Note down the Complaint ID provided by the agent for future reference.
Step 4: Follow Up via Email
Send a follow-up email with the same complaint ID to info@tcs.com.pk for documentation.
Step 5: Escalate if Unresolved
If your issue remains unresolved after 3 working days, ask to speak with the Regional Operations Manager or submit a written complaint to the Head Office Karachi.
Real-Life Example: How a Customer Resolved a Delayed Parcel
Case Study:
A university student in Lahore needed to send her degree documents to Islamabad for job verification. The parcel was delayed for 3 days due to a routing error. After contacting the TCS head office number, the issue was escalated, and her parcel was delivered the next day with an apology note.
Lesson: Directly contacting the head office can save time when regional offices fail to respond promptly.
TCS Online Support Options
TCS has expanded its digital presence to offer convenience through various online channels.
1. TCS Website Chat Support
Available at www.tcs.com.pk — the chat bot connects you to a live representative.
2. TCS WhatsApp Helpline
TCS recently launched a WhatsApp helpline for quick tracking and booking inquiries.
Simply message +92 21 111 123 456 and select options from the automated menu.
3. TCS Mobile App
You can track shipments, book pickups, and contact support directly through the TCS mobile app (available on iOS and Android).
TCS Head Office Timings
| Day | Timing |
|---|---|
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 2:00 PM |
| Sunday | Closed |
Tips to Get the Best Support from TCS
- Be polite and concise when explaining your issue.
- Always have your tracking ID ready before calling.
- For unresolved issues, email the Head Office Manager directly.
- Use TCS’s official platforms only — never share data with fake pages.
- Keep all receipts and messages until your issue is resolved.
TCS Head Office FAQs
1. What is the official TCS head office contact number?
The official number is 021-111-123-456.
2. Where is the TCS head office located?
It’s located at TCS House, I.I. Chundrigar Road, Karachi, Pakistan.
3. Can I contact TCS on WhatsApp?
Yes, TCS offers WhatsApp support at +92 21 111 123 456.
4. How do I complain to TCS if my parcel is lost?
Call the helpline or email info@tcs.com.pk with your tracking number and booking details.
5. Does TCS work on Sundays?
Most centers remain closed on Sundays, except for emergency logistics operations.
Conclusion: Why Knowing the TCS Head Office Contact Number Matters
Whether you’re a business owner managing hundreds of deliveries or a customer waiting for a single parcel, the TCS head office contact number is your lifeline for quick support.
By knowing where to call, whom to email, and what details to provide, you can ensure your courier issues are resolved efficiently. With its vast network, strong customer service, and digital accessibility, TCS continues to be Pakistan’s leading courier brand, trusted by millions every day.
Quick Summary (for Featured Snippet)
TCS Head Office Contact Number: +92 21 111 123 456
Address: TCS House, I.I. Chundrigar Road, Karachi, Pakistan
Email: info@tcs.com.pk
Website: www.tcs.com.pk
Services: Domestic, International, Cargo, E-commerce, and COD Logistics
Helpline Hours: 24/7